About Me

Karen J. Hall

Create – Enlighten – Resonate – Glow. That’s my personal mantra… I’m here to Create… magic in art, in words, in processes,  in visuals that Enlighten people, lift them up with new ideas and learning new ways of doing things that improve their lives. My work needs to Resonate with people, making what I create relevant to their lives and bringing a connection to learn and grow. Then the goal is to Glow… to exude enthusiasm, power, imagination, and hope to those around me.

 

I’m a team member who’s worked with all kinds of SME’s and has worked all the aspects of training: from initial assessment and design to development, deployment, evaluation, and redesign. You’ll have an experienced problem-solver who’s developed multiple projects on a tight timeline, and who brings additional experience in graphic design, technical writing, software design, career development, and marketing.

I have experience in technical training and interaction with vendors, software developers, management, and end users, and can successfully translate technobabble into understandable concepts. I believe in staying on top of new trends in learning and training and believe that both the process and end goal of any instruction should be creative, enlightening, resonate with the user, and feel good. I believe my ability to connect with learners of all ages and abilities will fit well with a people-centric philosophy.

 

Summary of Qualifications

I am an instructional design professional and author with over 25 years of business experience with expertise in: course and curriculum development, instructor-led training, eLearning, technical writing, book design and layout, marketing and graphic design, project coordination, website development, and software testing and support. I have outstanding communication and organizational skills with the ability to connect with SMEs, administrators, trainers and end-users alike.

Professional Experience

Briljent, Ft. Wayne, Indiana – September 2015 to Present

Outreach Coordinator / Business Analyst– State of Illinois PBMS Project, Springfield, IL

  • Coordinate outreach efforts to pharmacy and prescriber providers to educate and inform on the new Pharmacy Benefits Management System (PBMS) implemented for Medicaid pharmacy payments through development of website, provider notices, and internal training
  • Coordinate state efforts for developing instructor’s manuals for eight software applications and online provider tutorials
  • Create procedure manuals for PBMS pharmacy, billing, administration, and help desk staff for integrated software application use
  • Coordinate software testing of three applications, and participate in software testing, development of test cases, and user acceptance testing in additional software modules
  • Support internal staff as a SME for operational use of the PBMS
  • Develop MMIS Centers for Medicare & Medicaid Services (CMS) certification evidence packets to support PBMS certification.
  • Create and manage SharePoint documentation repository for certification artifacts.
  • Support CMS certification process as a SME for the PBMS.

Learnovation, LLC, Fishers, Indiana – August 1996 to September 2015

Senior Partner & Art Director

  • Developed multiple pamphlet training series with assessment and detailed instructor’s manuals
  • Co-authored four books on career portfolio development, two books on life skills and job skills in the workplace, and four skills workbooks
  • Developed curriculum and assessments for career portfolio programs and life skills training
  • Developed e-learning modules to support the career portfolio process.
  • Book layout and design with training for multiple projects
  • Designed, created and produced marketing promotional pieces, managed online email campaigns, designed and maintained company website

Instructor (part time) – May 1998 to January 2001

Indiana University East, Richmond, Indiana

Teaching subjects of: Hospitality Computing, Introduction to Hospitality, Hospitality Management.

Master Software Corporation, Indianapolis, Indiana – June 1989 to May 1997           

Information Products Specialist – May 1995 to May 1997

Projects included: instructional design, writing software documentation and on-line documentation, designing, developing and maintaining training classes for computer software users, coordinating the testing and evaluation of curriculum, and producing training materials.

Curriculum Writer – September 1992 to May 1995 

Projects included: instructional design, designing, developing and maintaining training classes for computer software users, coordinating the testing and evaluation of curriculum, working with instructors, producing training materials, teaching classes.

Senior Service Representative – June 1991 to 1995 

Projects included: providing telephone support to software users, providing training to users in-house and on-site, software product testing, national conference presentations, problem solving, coaching new reps.

Education

Purdue University, West Lafayette, Indiana – M.S.in Education with emphasis on Instructional Computing, Computer Assisted Instruction and Instructional Design

Illinois State University, Normal, Illinois – B.S. in Office Administration

Technical and Professional Skills

  • Technical Skills:
    • Adobe FrameMaker, Illustrator, Photoshop, InDesign, Captivate, Articulate Storyline 360
    • Adobe Dreamweaver, Flash, HTML, WordPress, Divi, LearnDash
    • Microsoft Office, Excel, PowerPoint
    • SharePoint
  • Professional Skills:
    • Training development, classroom and eLearning
    • Book layout and design
    • Website development
    • Program development with assessment, curriculum development
    • Technical writing and editing
    • Analysis and assessment of business needs
    • Software testing
    • Documentation storage management
    • Workshop, classroom and online training
    • Proposal writing and presentation development
    • Marketing materials and email campaigns
    • Ability to translate technobabble to common speech